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PROPER IT SERVICES · SOUTHERN CALIFORNIA

Cybersecurity Services

Layered cybersecurity for business endpoints, identities, email, and networks with practical controls that fit day-to-day operations.

SERVICE OVERVIEW

Cybersecurity Services without unnecessary complexity

Layered cybersecurity for business endpoints, identities, email, and networks with practical controls that fit day-to-day operations.

Proper IT Services focuses on the operational work that keeps business technology usable: support, monitoring, administration, security controls, documentation, vendor coordination, and planned improvement. The objective is to reduce recurring problems and make technology ownership clearer for the client.

Before service starts, the supported users, endpoints, cloud systems, network devices, servers, and exclusions are documented so expectations are defined instead of assumed.

CORE CAPABILITIES

What businesses use this service for

Included capability

Managed endpoint security

Configured and managed according to the supported environment, plan scope, and documented business requirements.

Included capability

MFA and identity security hardening

Configured and managed according to the supported environment, plan scope, and documented business requirements.

Included capability

Email security configuration and monitoring

Configured and managed according to the supported environment, plan scope, and documented business requirements.

Included capability

Threat containment and remediation support

Configured and managed according to the supported environment, plan scope, and documented business requirements.

Included capability

DNS and web threat protection

Configured and managed according to the supported environment, plan scope, and documented business requirements.

Included capability

Cybersecurity review and readiness guidance

Configured and managed according to the supported environment, plan scope, and documented business requirements.

WHY MANAGED

A repeatable process instead of reactive fixes

01 · Assess

Understand the environment

Inventory users, devices, cloud services, network components, risk areas, and current support pain points.

02 · Standardize

Set support and security baselines

Document supported systems, establish administrative standards, and identify remediation or project work that falls outside recurring support.

03 · Operate

Support, monitor, maintain

Handle day-to-day service requests while monitoring health, applying routine maintenance, and improving visibility over time.

COMMON QUESTIONS

Frequently asked questions

What is included with cybersecurity services?

The exact scope depends on the selected plan and environment. Proper IT Services documents supported users, devices, systems, service boundaries, and any separately quoted items before ongoing service begins.

Can you support an existing Microsoft 365 or Sophos environment?

Yes. Existing environments can be assessed and, when supportable, brought under management rather than replaced simply for the sake of changing tools.

Do you provide onsite support?

Remote support is the primary resolution path for managed services. Onsite support can be coordinated when a problem cannot reasonably be resolved remotely and the service agreement includes or allows it.

Is every license or project included in the monthly service fee?

No. Microsoft 365 licensing, server management, certain backup services, hardware, cabling, migrations, major remediation projects, and specialty applications may be separately scoped or quoted.